Sunday, 28 June 2009

To Summarise TAG

1.Shatters traditional advertising standpoints.
2.Allows the internet to deliver on all its promises.
3.Makes ads that your customers actively engage with.
4.Answers the new challenges that the media revolution poses.
5.Is completly media neutral.
6.Forces greater change on the conventional marketing model than most people in consumer package goods actually believe.
7.As the world becomes more digital provides advertising that is more tangible and accountable.
8.Creats dialogues between your advertising and your customer, cuts through clutter, creates active, meaningful advertising and actually alters behaviour during the learning process.

Tuesday, 23 June 2009

Social nets not shaping purchases

Consumer purchase decisions are informed by a mix of "old" and "new" media, but more traditional forms of communication appear to exert a greater influence than social networking websites, a new study by Harris Interactive has found.

Based on a survey of 2,355 American adults, the research firm argued the most common way shoppers collect information prior to buying a particular product was via a company website, with 36% of respondents adopting this course of action.

"Face-to-face" interaction with a "salesperson or other company representative" was mentioned by 22% of contributors, while 21% of participants spoke to someone "not associated with the company".

A further 19% of those polled found out about a brand from print advertising, with 15% doing so via broadcast ads, while 14% made judgements "based only on my past experience."

In terms of online behaviour, 19% of consumers used independent websites featuring product reviews – like Trip Advisor or Amazon – and 11% accessed internet message boards.

By contrast, just 4% of Harris Interactive's sample turned to social networks like Facebook, LinkedIn and MySpace, with a similar number visiting "private social networking sites" and “customer communities".

Results varied slightly by age group, with 16% of 18–24 year olds employing social media to conduct product research.

However, this figure was 5% lower than for ads on TV and radio, and 6% below that for print executions among this demographic, and some 24% smaller than the number visiting company websites.

Ads on broadcast media were most widely-used among 25–29 year olds, at 22%, with print ads most popular among 50–64 year old shoppers, on 27%.

Some 57% of the company's panel also said they "communicated about my positive product/service experience to others" after making a purchase, while 41% "recommended" what they had bought to others.

By contrast, just 11% of this group did so with regard to a negative experience, and only 6% "recommended against" purchasing an item.

In expressing their positive or negative experience, 63% of respondents did so when talking to "a family member, business colleague or a friend."

A further 30% used email to do so, while 12% used a company website, 9% employed social networks, 8% opted for online message boards, and 7% added their comments to independent review websites.

Friday, 19 June 2009

Potential customers said they would feel closer to your brand...

...if you listened to their opinions and responded to questions or comments.
Yours brands should throw out ideas or topics amongst customers in which they can start their own discussions, and don't necessarily have to be about your brand and could involve negative comments.

Negative comments need to be answered, not ignored, and comments kept up, not removed, as an exercise in transparency.

Your conversation with consumers has to be of interest to them, such as giving them something to engage with, rather than directly asking for feedback on a project.

Your brand by listening to friends or fans points of view and concerns on these platforms and accepting criticism while giving users honest information, a deeper relationship can be formed increasing brand loyalty, and especially increasing sales

Further findings reveal that social network users become largely irritated and tend to ignore promotions from brands and a majority of users would not remain a fan, or friend of a brand, that regularly sent them promotions.

TAG allows you to do everything you and your customers need for successful communication to take place.

Friday, 12 June 2009

Your "consumer is boss,"

Your Brand success has to be based on building up trust in your company's brands, and accepting that the customer is the boss. So we have developed involving and rewarding "Events" that are highly entertaining for your customers and are fully accountable
At the same time you must be developing a rich relationship with your customers because it is the key to business-to-business or business-to-consumer advertising.
And you can do all this through the highly accountable and effective technique we call TAG.

The speed of change has genuinely outpaced brands ability to meet it. With TAG you are in a position to seize the opportunities with both Old and New Media. However at TAG we have focussed on the word “communication” and have established that armed with an understanding of communication you can make any medium, be it digital or analogue, far more effective and totally accountable. This is because we have paid attention to creating a fantastic customer experience with your brands.