Interactive Communication finally allows the revolution
to commence.
The revolution against one-size fits all advertising; the bland all-knowing corporate voice, the lack
lustre politicians busily furnishing their own nests from our money. The fact of the matter is your
customers, you, me and everybody else, do not trust business. We find it highly insulting to
be treated this way and we mistrust you in numbers far greater than you or your
advertising/marketing people allow for. Dialogue, two-way conversations,
would start to change these hostile attitudes. You really do need to commence
interactive events - right now. And you can do so in existing media.
Before I go on, I must emphasise that on no account let your Advertising
Agency tempt you into spending big bucks on the Web. Already the
Advertising-as-Usual crowd is pouring billions into the Web, however be warned,
as they said in the "Cluetrain Manifesto", "So you advertise on the Internet¦so
what"? If you think you are wasting money on Advertising-as-Usual be very
careful. The Internet, possibly is a bigger waste of money than
Advertising-as-Usual, and, as we all know, right now that is one Mother of a
huge waste of money! "Why?" you may ask "has it all changed from the
safe secure way of marketing in the past". Simply put,
Advertising-as-Usual, together with its handmaiden Broadcasting-as-Usual have
treated us with too much contempt. According to a recent article in the
Times, TV executives commonly think of viewers' phone revenue as "moron tax".
And this attitude of utter contempt pervades the executives of advertising and
Broadcast-as-Usual, and expresses itself in all the offerings of a rip-off
culture, from government to TV companies. And bear in mind that
Advertising-as-Usual and Broadcast-as-Usual hold Clients in great contempt as
well. They rejoice in removing large chunks of your Marketing Budgets, to then
waste them in rip-off ventures that only worsen the publics' contempt for you,so
in effect they are spending your money to get you into a ever worsening
situation. Trust is a must have asset. You now must harness
interactive communication to get the trust, and results, because if you don't
somebody else will and they, in turn, will drive you out of business. Trust based relationship
lies between the extremes of command and control and empowerment in business.
Interactive marketing communication, using existing media, is a practical way of reaching
out and building up a powerful relationship, and trust, with every single person you need to
make your business successful...
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